frequently asked questions


How do you charge for partial hours?

The last hour of your move will be prorated by 15 minute increments.


What methods of payment do you accept?

We accept payment either in Cashiers checks, postal cashier checks, visa, master card, discover and American Express as well as personal checks. upon the completion of your move. A deposit of 10% is required on all booked moves and will be applied toward the final charges of your move. The deposit is refundable with a 48 hour cancellation notice. This deposit can be paid for by check, cash or by credit card.


How will the total charges be calculated?

The actual cost of your relocation will be determined by multiplying the actual hours spent on your move by the hourly cost quoted to you by our estimator. Please recognize that our estimated time for the completion of your move is just that-an educated estimate. As such, the actual time spent to relocate your assets may differ from what we may have estimated. VIP Investments Inc./ 5 Star Relocation will not be responsible for delays due to traffic or inclement weather.


Do you disconnect and reconnect appliances?

First, we highly recommend that you select a licensed electrician or plumber for your appliance disconnect/reconnect needs. However, if you would like VIP Investments Inc./ 5 Star Relocation to do this task for you, we will request that you sign a liability release form which would absolve 5 Star Relocation from any responsibility in the event that any damages occur to your equipment during the disconnect/reconnect process.


Can I leave things in the drawers?

Yes. You can leave all articles of clothing, non-breakable or non-valuable items in drawers. The drawers will be secured with tape. It is suggested that you empty drawers (and pack them very lightly with clothing only) of any fragile items.


Do all of my boxes need to be sealed?

Yes. All boxes should be closed and tape-up. For best results, all boxes should be as fully packed as possible. Please identify fragile boxes.


What if we have bad weather on move day?

If possible, VIP Investments Inc./ 5 Star Relocation will complete the work on a weather-friendly day. VIP Investments Inc./ 5 Star Relocation WILL NOT be responsible for soiling of carpets due to wet or muddy conditions.


How does the insurance coverage work?

The hourly rate charged includes a LIMITED mover’s liability at no charge. Our claim reimbursement is for loss or damage not exceeding $300 per move, based on the depreciated value at the time of loss or damage. There are items that are not covered under the terms of our general liability policy unless crated, such as mirrors, marble, naked glass, pool tables, grandfather clocks, etc. (check with your sales consultant regarding third party services). We also recommend that you remove any articles of extraordinary monetary or personal value from the premises prior to the move as we are not responsible for such items under the current government regulations. We are not responsible for damage to plant life or to the contents of any container not packed by our crew unless there is external damage or evidence of mishandling.


What are the start times?

Unless otherwise confirmed, morning jobs begin between 9:00-9:30 am, and afternoon jobs begin between 1:00-4:00 pm. VIP Investments Inc./ 5 Star Relocation cannot be held responsible for delays out of our control.


What about perishable food items?

Perishable food items cannot be safely shipped in moving vans. Please dispose of or give away perishable foods before the move.


What’s the best way to prepare a PC for safe transport?

To pack your computer, we strongly recommend that you use the computer’s original carton and packing materials. If they’re not available, use a box that is both strong and big enough to hold the computer, and pack it with unprinted newspaper. For more advice, please contact your VIP Investments Inc./ 5 Star Relocation Personal Moving Coordinator.


Other things to consider:

● Back up your software and data files. These should be taken with you or sent to your destination via insured mail or e-mail

● Park the hard drive (if applicable). See your computer’s instruction manual for special steps to take. With newer computers, simply turning the power off initiates this safety feature

● Insert cardboard or old disk(s) into disk drive(s)

● Unhook all cables and power cords, indicating their positions for ease in set-up. Pack cords separately with manuals and software

● Use only static-free packing materials like clean, wadded unprinted newspaper (not standard bubble wrap or packing peanuts)

● Create a base layer of wadded unprinted newspaper and place computer on top of layer. Then surround sides and top with more wadded unprinted newspaper until firmly packed, and seal carton with packing tape

● Remove all ink cartridges from the printer